We are excited to offer Flat Rate Delivery on applicable products for each item shipping to one address.
Note:
Actual shipping costs paid by HANTAK.LIGHTING will vary and may include handling and packaging costs that we incur beyond the price charged by Fedex/USPS or our other delivery partners.
Orders with remote delivery addresses (Depending on USPS/FedEx) areNOT AVAILABLEfor shipping. These locations include but are not limited to: Nantucket, Martha’s Vineyard, Block, Fischer, and Marco Islands.
All delivery dates quoted on the product page and in checkout are estimates. Actual date will depend on destination and could be before or after the date quoted. For most accurate delivery expectations, please track your order here and enter your tracking number.
For business customer, if required ferry transit, please allow for a lead time of 8 - 12 weeks due to the difficulty of securing ferry reservations.
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COVID-19 UPDATE / HOLIDAY ISSUE
Due to the global COVID-19 pandemic, delivery delays may occur with some of our warehouse.
When Black Friday, Cyber Monday comming, orders increase may also occur delivery delays. We apologize for any inconvenience and thank you for your understanding.
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( Order cutoff time ) : 11:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
All items are shipped out around 3 – 5 Business days (Monday to Friday)after receipt of payment.
Order Handling Time: 1-3 Business Days
Transit Time: 5-10 Business Days
"Business days" are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.
Your order may arrive in multiple packages and shipments. Depending upon the type, quantity and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.
COMMON SHIPPING QUESTIONS
1- When will my order be shipped? Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes 3-5 days and after that, we will be sending an email notice with your tracking number on it.
2- Can I have a tracking number?
Yes, we will send you a tracking number via Email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Your Order” in the footer menu.
If you didn’t receive an Email, please contact us, so we can provide you with the information, before making a Charge back, in some cases, Emails don’t get send automatically.
3- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please info@hantek.lighting and we will fix it for you.
4- How do I contact you?
If you have any questions that are not on this FAQ page, please email us at info@hantek.lighting
At HANTEK.LIGHTING, we take great pride in the quality of our merchandise. Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Please contact our Customer Service right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hantek.lighting. Please note that returns will need to be sent to the following address: Flat/RM F, Mega cube, No.8 Wang Kwong Road, KL, Hong Kong
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@hantek.lighting
PROOF OF PURCHASE
A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.
Original paper or gift receipt
Electronic receipt
Original packing slip (with order number visible)
Order number
Gift registry number
DAMAGES AND ISSUES Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hantek.lighting.
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